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Title : Retail Systems Assistant - National Gallery of Art - Washington DC, DC
link : Retail Systems Assistant - National Gallery of Art - Washington DC, DC

Retail Systems Assistant - National Gallery of Art - Washington DC, DC

• Summary

  The job announcement will close at 11:59 pm Eastern Daylight Saving Time, up to the deadline. Applicants NEED to ensure they provide ALL supporting documentation at the time they apply to the vacancy announcement.
  Learn more about this agency

  Responsibilities

  Incumbent is assigned to the Gallery Shops of the Administrator’s Staff and provides the high level of customer service needed to maximize sales and keep the shops neat and well stocked. Manages the Retail System software, POS software, and interfaces by monitoring, maintaining, and intervening in software processes, evaluating and upgrading software as appropriate, and maintaining the software’s integrity through regular maintenance processes. Oversees testing and evaluation of all new software and software upgrades before implementing them. Ensures that appropriate staff are trained in the use of the software and any changes that may be applied. Oversees testing, implementation, and problem resolution of communications software solutions for the Retail , Web, and POS systems. Ensures smooth flow of Retail System and POS equipment operation by monitoring, managing, and intervening in hardware processes, evaluating and upgrading equipment as necessary, and maintaining the equipment through service contracts and regular maintenance operations. Ensures that system documentation is prepared and maintained so that there are clear directives and procedures to operate the hardware and effectively use the software. Provides friendly, courteous customer service. Greets visitors and assists them in their selection of merchandise. Answers questions and offers alternative suggestions. Recommends and or suggests related merchandise to enhance sales. Operates a POS terminal and is responsible for properly ringing up merchandise, encoding stock numbers, prices and other information as well as accurately tendering monies. Maintains assigned stock responsibilities including replenishing and straightening merchandise on sales floor, as well as placing weekly merchandise requests from the Gallery Shop’s warehouse. Assists and supports store staff in maintaining all other stock departments. Communicates any merchandise issues to Store Managers. Maintains the appearance of merchandise and fixtures by cleaning, organizing and rearranging stock. Follows established sales procedures and policies, and applies them as situations arise. Examples include, but are not limited to: send sales, refunds, returns, employee discounts, and markdowns. Accounts for cash, checks, and credit cards at the end of the day and completes a closeout of the monies and media. Maintains an inventory control program via accuracy, customer awareness and properly following established guidelines. Other duties as assigned.
  

  Travel Required

  Not required

  Supervisory status

  No

  Promotion Potential

  04

  Who May Apply

  This job is open to…

  Current NGA Staff Questions? This job is open to 1 group.

• Job family (Series)

  2091 Sales Store Clerical
• Help

  Requirements

  Conditions of Employment

  • U.S. Citizenship or National

  Physical requirements: Work requires continuous standing, walking, bending, and lifting and occasionally requires moving merchandise weighing up to 25lbs.
  
  the National Gallery of Art provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify us. The decision on granting reasonable accommodation will be made on a case-by-case basis.
  

  Qualifications

  Candidates must possess at least six months of full-time general work experience OR 1 year of education above the high school level. Interested candidates should also have a proven track record of exceptional customer service with outstanding accuracy and organizational skills. Background in art/art history is helpful.
  
  If selected, candidate should possess:
  

  • Knowledge of retail software, hardware, and communications principles.
  • Able to address all levels of software functions relating to purchase order management, merchandise receiving and control, point of sale applications, physical inventory, inventory management and aging, open to buy, and ticketing so that problem resolution is expedient and data integrity is uncompromised.
  • Thorough understanding of issues relating to the system security, operating systems, source and object code, communications, interface software, and software testing.
  • Thorough knowledge of standard software packages such as Microsoft Office products including Word, Excel, and Access.
  • Ability to comunicateorally and in writing in order to write proposals, documentation, and teach others to use the system.
  • Knowledge of standard customer service practices in a retail environment.
  • Working knowledge of POS terminal and standard retail procedures regarding the handling of cash, check, and credit card transactions.
  • Working knowledge of arithmetic in order to handle cash, check, and credit card transactions and to balance the daily receipts against cash register.
  • Basic knowledge of Art History and of the Museum's collection in order to help customers select products to purchase is desirable.

  Education

  Additional information

  AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION.

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