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Title : CUSTOMER SERVICE OFFICER - Ministry of the Attorney General - Hamilton, ON
link : CUSTOMER SERVICE OFFICER - Ministry of the Attorney General - Hamilton, ON

CUSTOMER SERVICE OFFICER - Ministry of the Attorney General - Hamilton, ON

Organization:

Ministry of the Attorney General

Division:

Social Justice Tribunals - Landlord and Tenant Board

City:

Hamilton

Job Term:

1 Temporary

Job Code:

10OAD - Office Administration 10

Salary:

$25.33 - $29.82 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

118380

Apply Online
View Job Description

The Social Justice Tribunals Ontario (SJTO) is a cluster of eight adjudicative tribunals with a mandate to resolve applications and appeals brought under nine statutes relating to child and family services oversight, youth justice, compensation for victims of violent crime, human rights, residential tenancies, disability support and other social assistance, and special education.

Are you a customer service oriented individual who wants to be on the front line providing comprehensive information and options to empower Landlord and Tenant Board clients in difficult situations? Would you enjoy working in a fast paced, high volume, dynamic organization? If so, consider this opportunity with the Ministry of the Attorney General at the Landlord and Tenant Board!

What can I expect to do in this role?

Within a virtual call centre and in-person over the counter, you will:

• provide comprehensive information, education and assistance to the public regarding the rights and obligations of landlords and tenants under the Residential Tenancies Act including rent regulation issues and application procedures
• outline options to clients in difficult situations
• accept and process applications and fees
• review, verify and process draft Orders in a case management system
• proofread Orders for clarity and verify mathematical calculations

How do I qualify?

Mandatory

• Proficiency in English as well as in oral French at the advanced level

Demonstrated Customer Service and Communication Skills:

• You have experience working in a call-centre environment and providing service to clients over the phone and in person
• You can respond to upset clients and handle difficult situations with tact and diplomacy
• You have good listening skills and are able to find solutions to problems
• You are able to communicate with staff and clients well both in writing and verbally
• You have experience preparing various documents such as draft legal documents
• You can provide information in plain language over the phone or in person

Other Essential Skills:

• You are able to analyze and evaluate information
• You can interpret and apply legislation and can work in a judicial and quasi-judicial environment
• You have strong attention to details and can set priorities and multi-task well
• You are well organized and can work with changing priorities and still meet deadlines when under pressure
• You are able to work with case management systems, databases and other software programs to produce various documents such as correspondence and draft Orders
• You have demonstrated cash management and revenue intake skills to accept and process applications and fees and to reconcile daily receipts

Additional Information:

Address:

• 1 Bilingual Temporary, duration up to 11 months, 119 King St W, Hamilton, West Region, General Screening Requirement

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3

Category:

Customer and Client Services

Posted on:

Monday, January 22, 2018

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-AG-118380/18

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Monday, February 5, 2018 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Thus Article CUSTOMER SERVICE OFFICER - Ministry of the Attorney General - Hamilton, ON

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