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Title : Visitor Services Assistant - Parks Canada - Sidney (British Columbia)
link : Visitor Services Assistant - Parks Canada - Sidney (British Columbia)

Visitor Services Assistant - Parks Canada - Sidney (British Columbia)

Reference number: CAP17J-013461-000005
Selection process number: 2017-CAP-CBCFU-GI-STUD-2000074-290

Parks Canada - Gulf Islands National Park Reserve
Sidney (British Columbia)
SU-01 - Student- Visitor Services Assistant, Gulf Islands National Park Reserve
Full-time work for 2018, 16 weeks, May 15 – September 3, 2018/ 40.0 hours per week
$12.77 to $16.72 per hour (under review) For further information on the organization, please visit Parks Canada
Closing date: 2 January 2018 - 23:59, Pacific Time
Who can apply: Persons residing or employed in Sidney (BC) and within a 75 kilometer radius of Sidney (BC), within Canadian territory, extending to, amongst others, Vancouver (BC), Nanaimo (BC).

Apply online

Important messages

While online application is the preferred method, your application can also be sent by e-mail to the following address: Cote C-B Etudiant Coastal BC Student@pc.gc.ca
in which case you must indicate the process reference number.

PLEASE NOTE: Accommodations are not provided. Public transportation available.
Students will be required to cover all travel expenses to and from the location of work.

Duties

Can you imagine yourself spending the summers working primarily outdoors, traveling by boat throughout the southern Gulf Islands, assisting visitors at campgrounds, and communicating national park conservation objectives to the public? If this sounds like your dream job, look no further – it could be your reality!

As a Visitor Services Assistant, your work is focused on facilitating exceptional national park experiences by interacting with local and international visitors, selling camping permits and firewood, registering boaters at mooring buoys and docks, cleaning and maintaining campgrounds, as well as providing information about the park reserve in person, by phone, or electronically. Your daily schedule involves working closely with other team members as you travel to campgrounds and mooring locations throughout the national park reserve, the majority of which are in stunning and remote island locales.

We are hiring several student positions, which may be based in Sidney (Vancouver Island)

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Gulf Islands National Park Reserve’s Visitor Services team is looking for summer students who are passionate about the outdoors, demonstrate a high degree of customer service, and are keen on educating visitors about the local, natural, and cultural history of one of Canada’s special places.

Intent of the process

The intent of this process is to hire students for the summer 2018. We will only contact students who demonstrate clearly in the screening follow up questions that they possess the education and experience required for this opportunity.
Positions to be filled: 2

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Post-secondary students currently registered in a full-time College or University program who will be returning to full-time studies in the fall.

Degree equivalency

Experience in interacting with the public in a reception/orientation capacity
Experience handling cash and operating point of sale systems
Experience maintaining/restocking supplies and equipment
Experience in cleaning and maintenance of facilities
Experience working closely with other team members
Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents, and finding solutions.

The following will be applied / assessed at a later date (essential for the job)

English essential
English
French is not required but preference may be given to bilingual candidates

Information on language requirements

• Knowledge of handling cash and operating point of sale systems
• Knowledge of cleaning and maintenance of facilities
• Knowledge of providing service excellence to internal and/or external clients
• Knowledge of natural and cultural heritage specific to Gulf Islands National Park Reserve

• Ability to carry out instructions accurately and efficiently
• Ability to communicate effectively and influence others
• Ability to read, comprehend, and communicate Parks Canada regulations
• Ability to work cooperatively as a part of a team
• Ability to adapt in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.

Conditions of employment

Reliability Status security clearance - Reliability Status security clearance is required.

Be in possession of a valid class 5 driver’s license

To be eligible, you must be:
• a full-time secondary or post-secondary student in an accredited institution;
• currently recognized as having full-time student status by the academic institution in which you are presently enrolled;
• returning to full-time studies in the next academic term;
• between the ages of 16 and 30 to be hired for a student job (Young Canada Works funded positions).
• the minimum age to work in the province where the job exists (Federal Student Work Experience positions).

Students will be asked to provide proof that they meet these requirements.

Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.

Willingness to work and/or travel in varied terrain and weather conditions by various means of transportation;

Willingness to wear a Parks Canada uniform and required protective clothing

Other information

Tips for applicants:
• When answering the screening questions ensure that you provide complete and thorough details of your experience. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided. Failure to provide sufficient information may result in your application being screened out of the competition
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Jodi Hawkins - A/ Visitor Services Team Leader
jodi.hawkins@pc.gc.ca 250-654-4009

Apply online

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