Customer Service Representative - Department of Agriculture - Ephraim, UT
Summary
This position is located on the Sanpete Ranger District in Ephriam, UT and provides Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.
For additional information about the duties of this position, please contact kbeagley@fs.fed.us or 435-636-3302.
The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply. Learn more about this agency
Responsibilities
Duties listed are at the full performance level.
Reads and keeps apprised of organizational and Agency-wide directives and procedures in order to be aware of changes and new requirements affecting the work of the organization. Such procedures concern preparation and processing of correspondence, reports, and forms; hard-copy and electronic filing; mail procedures; preparation of travel vouchers; and security procedures Greets visitors and answers the telephone. Provides explanations of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail. Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of pre-recorded formats, form letters, standard paragraphs, and mailing lists. Maintains accountability records as required. May use database or spreadsheet software to enter, revise, sort, or calculate and retrieve data for standard reports.
Successful completion of a one-year probationary or trial period.
ADDITIONAL REQUIREMENTS:
No additional requirements.
Qualifications
Applicants must meet all qualifications and eligibility requirements as defined below. Your resume must clearly show that you possess the appropriate specialized experience requirements.
To receive consideration for this position, you must meet all qualification requirements by the closing date of the announcement. The following link provides more information on the qualifications for this position: Clerical and Administrative Support positions.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For the GS-04 level: Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; OR an associate's degree or two years of successfully completed education above high school; OR combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
Examples include: Clerical, office, or other customer service work, such as greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents; or collecting funds from sales.
For the GS-05 level: Applicants must have one year of specialized experience equivalent to at least GS-04 grade level; OR a bachelor's degree or 4 years of successfully completed education above high school; OR combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
Specialized experience is defined as greeting visitors and responding to phone and written inquiries; maintaining written records; and using word processing software and printing equipment to create, copy, edit, store, retrieve, and print standardized documents.
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