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Title : ARCHIVES TECHNICIAN - National Archives and Records Administration - Spanish Lake, MO
link : ARCHIVES TECHNICIAN - National Archives and Records Administration - Spanish Lake, MO

ARCHIVES TECHNICIAN - National Archives and Records Administration - Spanish Lake, MO

Summary

Whether you are new to the Federal Government or an experienced professional seeking a career change, you can make history at the National Archives. Our dedicated staff works across a variety of career fields to safeguard the records of the Federal Government - more than 10 billion of them.

In this position, you will serve as an Archives Technician in the Call Center with the Military Personnel Records, National Personnel Records Center (NPRC). The Call Center provides "World Class" customer service and is tasked with continually improving the responsiveness and quality of service provided to the customer. As a member of the Call Center, you will utilize your technical expertise related to military and civilian records for the benefit of veterans, employees and their families, the military services and Federal, state, and local agencies.

Visit our Employee Gallery at http://ift.tt/1lHehvv to see the kinds of dynamic projects our staff are undertaking. If you want a career where you can see the difference your work makes, then join the National Archives!

For more information, visit: http://archives.gov/

NOTE: This position is being advertised concurrently under Merit Promotion procedures. Current federal employees and applicants under special hiring authorities (e.g., Disabilities Program, Peace Corps, Former overseas employee, Former National Guard Technician, etc.) who wish to be considered may also apply under Merit Promotion procedures, Job Announcement number: JD10041794GHM. Opens: 8/24/17 Closes: 9/8/17

Duties

This position is be filled at the developmental level, at the full performance level you will perform the following duties:
Call Center members respond to a variety of types of requests for information regarding military and civil service.

• Fields the most complex calls across all record groups and series regarding the status of reference requests which may pertain to fire destroyed and/or damaged records and/or Congressional and/or highly sensitive and/or regarding a high ranking governmental official including the Archivist of the United States, and determines, based on the nature of the request, what records and/or information is available.
• Redirects callers if the request pertains to records not held by NPRC.
• Communicates directly with all levels of customers by telephone, and/or e-mail to obtain clarification of the request or additional information which may facilitate the response.
• Understands and can apply knowledge of laws, regulations, policies and procedures regarding disclosure of personnel and medical information (e.g., Freedom of Information Act, Privacy Act, restrictions imposed by the military services).
• Investigates conflicting record information, apparent errors, and/or omissions of record data. Documents issues and findings. Determines and implements the appropriate course of action.
• Participates as a team member in a variety of functions as determined by team decisions, which may include performing work distribution and/or quality assurance and/or administrative team related duties.
• Assist others on the team by providing explanations and guidance to junior team members, which may include formal briefings, regarding the work and work processes.
• Identifies and recommends changes to work processes which have the potential to improve the quality and timeliness of reference services.

Supervisory Status

No

Promotion Potential

6

Travel Required

• Not Required

Relocation Authorized

• No

Who May Apply

This job is open to…

U.S. Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• Must be a U.S. Citizen or National.
• Males born after 12/31/59 must be registered for Selective Service.
• Background and/or Security Investigation required.
• More jobs may be filled if additional vacancies occur within 90 days.

Qualifications

GS-04: Candidates must have had one (1) year of general experience. General Experience is progressively responsible clerical, office, or other work which shows that you have the ability to obtain the particular knowledge and skills needed to perform the duties of the position to be filled.

Education may be substituted for experience, GS-04: Successful completion of two years of education above the high school level, OR an associate degree from an accredited institution. If qualifying based on education, transcripts must be provided.

Combination of Experience and Education: You may use a combination of your post-high school education from an accredited educational institution and experience to meet the total experience requirements of the GS-04 level.

For further information, please refer to the Office of Personnel Management's Operating Manual for Qualification Standards for General Schedule Positions at http://ift.tt/1cGa1pV .
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://ift.tt/1fo0xnu
Qualifications by Closing Date: You must meet all qualification requirements by the closing date of the announcement. Please note that qualifications will be subject to verification.

Security Clearance

Not Applicable

Apply

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