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Title : Veterans Service Representative - Department of Veterans Affairs - Los Angeles, CA
link : Veterans Service Representative - Department of Veterans Affairs - Los Angeles, CA

Veterans Service Representative - Department of Veterans Affairs - Los Angeles, CA

Summary

Vacancy Identification Number (VIN): 1990725

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans, and their families. VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with service members, veterans, and their families. For more information on the Department of Veterans Affairs, go to http://ift.tt/RuzGum

Duties

This position is located in the Veterans Service Center (VSC), at the Los Angeles Regional Office, located in Los Angeles, CA.
As a Veterans Service Representative (VSR) you will work on veterans benefits claims and provide comprehensive services to America's Veterans and their families.
The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. As a VSR you will:

• Serve as a primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims.
• Explain the full range of veteran benefits and all related programs.
• Make determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision.
• Decide the necessity for and type of examinations, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.
• Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
• Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence.
• Rotate through the Cross-Functional, Intake Processing Center, Direct Contact, Appeals, and Quality Review teams to gain experience in all aspects of the Transformation Initiative.
• Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
• Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.
• Rotate through Cross-Functional team, Intake Processing Center, Direct Contact, Appeals, and Quality Review teams to gain experience in all aspects of the Transformation Initiative.

Work Schedule: Regular office hours Monday-Friday (40 hours per week)
Position Description Title: Veterans Service Representative GS-0996-07/07 full performance level 10
Promotion Potential: The incumbent may be promoted to the full performance level (GS-10) without further competition after meeting time-in-grade and specialized experience requirements. Upon attaining the GS-10 grade level, the incumbent will be required to take the VSR Skills Certification. Selection at a lower grade level does not guarantee promotion to the full performance level.

Supervisory Status

No

Promotion Potential

10

Travel Required

• Occasional Travel
• Mandatory multi week training sessions. Additional travel may also be required.

Relocation Authorized

• No

Who May Apply

This job is open to…

United States Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• You must be a US citizen to apply for this job.
• Subject to a background/suitability investigation.
• Selective Service Registration is required for males born after 12/31/1959.
• Mandatory 8-week consecutive training session.
• VSR Skill Certification required at the GS-10 level.
• MUST ATTEND CHALLENGE TRAINING OFF STATION.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
Specialized Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization interpreting regulations and applying laws required to explain, evaluate and recommend determinations of eligibility to claimant requests for services and benefits. Specialized experience is defined as work that involves (1) Requesting relevant medical or administrative evidence to make eligibility determinations; (2) Analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development, and (3) Experience explaining program benefit entitlements and requirements.

Or applicants may substitute education for the experience required at the GS-07 level: Successful completion of one (1) full year of graduate level education (18 credit hours) in an accredited college or university which demonstrate the knowledge, skills, and abilities necessary to do the work or superior academic achievement during completion of a Bachelor's degree. Superior academic achievement can be based on one of the following:

a. Ranked in the upper 1/3 of your college class or major subdivision at the time you apply; OR
b. Earned election to a national scholastic honor society that meets the requirements of the Association of College Honor Societies other than freshman honor societies; OR
c. Earned a grade point average (GPA) of 2.95 or higher on a 4.0 scale based on all completed undergraduate courses, or all undergraduate classes completed during the final two years; OR
d. Earned a GPA of 3.45 or higher on a 4.0 scale based on all completed undergraduate courses in your major, or all undergraduate courses in your major completed during the final two years.

Please note that if more than 10% of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, you can qualify only on the basis of your class standing or membership in an honor society. For more information on calculating Superior Academic Achievement and combining education and experience to qualify for positions please visit www.opm.gov.

Or applicants can combine graduate education and specialized experience to qualify at the GS-07 level. If you have some, but not all, of the graduate education AND specialized experience described above, you may still qualify by combining the amount of creditable education and experience that you do have. To do so, first calculate the percentage of qualifying education you have as a percentage of the education required. Next, calculate the percentage of specialized experience you have as a percentage of the experience required. Then, add the two percentages. The total percentage must equal at least 100% for you to qualify for the position at the GS-7 grade level. For example, an applicant who has 9 semester hours of graduate education (i.e., 50% of graduate education required) and 6 months of acceptable specialized experience (i.e., 50% of the experience required) would satisfy the qualification requirements for the position

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

Security Clearance

Public Trust - Background Investigation

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