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Title : Program Support Assistant - Department of Veterans Affairs - Middleton, WI
link : Program Support Assistant - Department of Veterans Affairs - Middleton, WI

Program Support Assistant - Department of Veterans Affairs - Middleton, WI

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

These positions involve a multi-grade career ladder. The major duties listed below represent the full performance level of GS-06. At the GS-05 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-06. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

These positions are located in the Consolidated Patient Accounts Center (CPAC) of the VA Medical Center in Middleton, WI. Duties include but are not limited to the following:

• Providing support to CPAC services including billing, collections, pharmacy claims processing, accounts receivable management, customer service, financial and performance reporting, patient access, insurance identification and verification, and quality assurance;
• Collecting, analyzing, and preparing data for processing and providing clerical and technical support to CPAC operations;
• Determining if insurance payments should be applied to Veteran co-payments;
• Performing reviews of first party debts prior to the impact of payment offsets;
• Processing Veteran pre-payment accounts and preparing public vouchers to balance accounts;
• Validating pre-payment credits and misapplied payments;
• Making adjustments to first party claims, linking payments, processing write-offs, and re-establishing and suspending claims;
• Determining the appropriate fund and resource codes for the refund process;
• Providing patient education and assistance via telephone or written correspondence to help them understand program requirements, benefits, and financial responsibilities;
• Ensuring that all pertinent information is gathered and entered into automate systems in a timely and accurate manner;
• Collecting, compiling, and/or tracking data for the preparation of statistical, financial, and/or administrative reports;
• Preparing written documents such as correspondence, memoranda, reports, pamphlets, etc.;
• Reviewing, routing, and preparing responses to correspondence as appropriate;
• Answering questions and providing information in a courteous and efficient manner;
• Performing related duties as assigned.

Work Schedule: Monday through Friday, 8:00am - 4:30pm.
Recruitment & Relocation Incentives: Not authorized.
Financial Disclosure Report: Not Required.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

GS-05 REQUIRES: One year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the position. To be creditable, specialized experience must have been equivalent to at least the GS-04 grade level. Specialized experience includes: responding to correspondence, maintaining emails, and following established work assignments; tracking the release of information according to policy/procedures; using Microsoft Office products or other automated software applications; and contacting third party payer insurance companies. This experience must be detailed in your resume to receive credit.

Or a bachelor's degree or four years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. Transcripts required.

Or an equivalent combination of specialized experience and post high school education as described for the GS-05 that demonstrates your ability to perform the duties of this position. Experience must be detailed and transcripts are required.

GS-06 REQUIRES: One year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the position. To be creditable, specialized experience must have been equivalent to at least the GS-05 grade level. Specialized experience includes: responding to correspondence, maintaining emails, and following established work assignments; tracking the release of information according to policy/procedures; using Microsoft Office products or other automated software applications; contacting third party payer insurance companies; and compiling and analyzing records/data. This experience must be detailed in your resume to receive credit.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Accountability
• Communications
• Compliance
• Reasoning

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

There is no educational substitution at the GS-06 level.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.
PHYSICAL REQUIREMENTS: The work of this position requires some physical effort and is performed in an office setting involving everyday risks or discomforts.

Security Clearance

Other

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