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Title : Operations Assistant - Department of the Army - Lake Buena Vista, FL
link : Operations Assistant - Department of the Army - Lake Buena Vista, FL

Operations Assistant - Department of the Army - Lake Buena Vista, FL

Summary

About the Agency

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.
Shades of Green Resort® - Serving Those Who Serve
Shades of Green Resort® is dedicated to enhancing readiness and morale of the combined Armed Forces by providing affordable, first-class accommodations in a premier setting combined with friendly and enthusiastic service in an environment revolving around respect, dignity and teamwork for those who have served or continue to serve our great nation.
Located at Lake Buena Vista on Walt Disney World® property

This position is open to the following candidates:

• NAF Eligibility - Business Based Action
• NAF Eligibility - Current Appropriated Funds Employee CNE (APF)
• NAF Eligibility - Current/Former NAF Employee (CNE/FNE)
• NAF Eligibility - Family Member Preference (FM) (OCONUS ONLY)
• NAF Eligibility - Involuntarily Separated From the Military
• NAF Eligibility - Military Spouse Preference (MSP)
• NAF Eligibility - Outside Applicant Non Veteran (OANV)
• NAF Eligibility - Outside Applicant Veteran (OAV)
• NAF Eligibility - Spouse/Widow/Parent of Veteran (OAV)

Please refer to the NAF Application Kit for requirements

Duties

Serves as an Operations Assistant with the primary responsibility for maintaining order and harmony of patrons, and securing the facilities and grounds at an Armed Forces Recreation Center (AFRC) not located on a military installation.

Monitors operations to ensure smooth running of AFRC Shades of Green throughout the day and adherence to established schedules of activities and priorities. Respond to medical emergencies and to perform needed first aid, including CPR and the use of an AED. Know how to respond to and correct problems (if required) with the fire alarm system and when to contact maintenance personnel for immediate service. Be able to program, interrogate door locks, and make keys for employees, contractors and guests on an RFID lock system. Know how to operate a keywatcher system. Correct issues/problems with in-room guest safes. Respond to disturbances and be able to determine if local law enforcement must be contacted. Must know, understand and enforce evacuation, force protection, safety and security plans, policies and procedures. Alert and direct first responders during emergencies. Be able to take a statement from a guest or employee and write incident/information reports, attach required material and forward to responsible resort departments as required. Perform security at designated area and patrol resort grounds. Make routine checks of gates, doors, buildings and equipment ensuring safety and security. Maintain resort keys and issue to employees and contractors as required. Escort personnel within the resort as needed. Maintain log of authorized visitors. Perform vehicle inspections when required.

Perform customer service work that contributes toward the well-being of our guests and employees which includes check ID cards of persons entering the resort and providing directions. Use tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to the resorts policies. Ensure compliance with fire, safety, and security standards. Be familiar with calendar of events in order to inform guests/patrons of scheduled events.
Maintain assigned area in a clean and orderly manner. Report all maintenance issues immediately to a supervisor or maintenance department for repair.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be willing to adhere to strict appearance policy

Qualifications

Related experience as described above. Previous security experience preferred. Must possess excellent customer service skills. Be able to read, understand and follow safety and security plans, policy, and procedures. Must be able to speak English clearly to give direction and explain policy. Must be able to operate and use various safety and other electronic and automated equipment (fire alarm, CCTV, radios, computers, etc). The ability to work a rotating schedule that may include evenings, nights, weekends and holidays. Experience or knowledge with Microsoft Office software

Education is not required for this position and will not be utilized in determining minimum qualifications. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

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Conditions of Employment
If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty. (Click here to view the form).

Must obtain First aid, to include CPR and use of AED within the first 60 days of employment. Must complete Golf Cart training within 60 days of employment. Satisfactory completion of pre-employment background checks and a National Agency Check with Inquires in accordance with AR 215-3, 2-13.

Appointee is subject to completion of a favorable suitability determination Tier 1 investigation.

Candidate must be available to work days, nights, weekends and holidays.

Security Clearance

Not Applicable

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