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Title : Visitor Services Attendant - Parks Canada - Honey Harbour, ON
link : Visitor Services Attendant - Parks Canada - Honey Harbour, ON

Visitor Services Attendant - Parks Canada - Honey Harbour, ON

Reference number: CAP18J-011557-000217
Selection process number: 2018-CAP-GBOE-GBI-SEAS-RM-OC-009

Parks Canada - Georgian Bay Islands National Park
Honey Harbour, ON
GS-MPS-04 - Stream 1: Visitor Services Attendant – Visitor Centre, Kiosk and Accommodations; Stream 2: Visitor Services Attendant - Boat Operator
Acting, Assignment, Specified Period, Seasonal
$21.64 to $23.52 per hour (currently under review) For further information on the organization, please visit Parks Canada - Georgian Bay Islands National Park
Closing date: 9 March 2018 - 23:59, Pacific Time
Who can apply: Open to persons residing or working within a 100km radius Honey Harbour, Ontario who have a legal status to work in Canada.

Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

The distance between your residence or your employment location and the position location will be determined using data provided by the Natural Resources Canada, Geomatics Canada's website. For information on how to use this website, please visit: http://ift.tt/2hkHAg1

Apply online

Duties

Stream 1 & 2:
Visitor services and revenue collection at entrance gateways, information/visitor centres, campgrounds, kiosks and on park, historic site or marine conservation area grounds to enhance the visitor experience.

Stream 2:
Operate a passenger vessel.

Work environment

Georgian Bay Islands National Park is located in the heart of Ontario cottage country at the southern gateway to the world’s largest freshwater archipelago, the 30,000 islands. Within an easy drive to a huge potential market, this water access park offers stimulating opportunities and interesting challenges in ensuring visitors have access to a wide array of amazing island experiences.

Intent of the process

This process may be used to create a pool of qualified candidates to staff similar position (s) with various tenures, security levels and/or language requirements or in different locations.
Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter in 4,000 words (maximum) "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience factors listed in the essential and additional qualifications (if applicable)." There are 2 two streams so candidates must identify which stream they are applying for (or both) and ensure they provide details on the elements for the respective stream."

Contact information for 3 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Stream 1 & 2:
Secondary school diploma OR an acceptable combination of education, training and/or experience

Degree equivalency

Experience:

Stream 1 & 2:
• Experience in interacting with and anticipating/meeting public needs
• Experience in resolving complaints, anticipating/detecting incidents and finding solutions
• Experience in handling cash and operating point of sales
• Experience in maintaining/restocking supplies and equipment
• Experience in the maintenance of facilities

Stream 2:
• Experience in operation of a passenger vessel

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Stream 1 & 2:
• Bilingual Imperative ( - - B / - - B)
• English Essential

Information on language requirements

Knowledge:

Stream 1 & 2:
• Knowledge of the natural and cultural history of Georgian Bay Islands National Park
• Knowledge of services, programs and visitor services operations at Georgian Bay Islands National Park
• Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and registered reservations

Stream 2:
• Knowledge of safe boat operating practices

Ability:

Stream 1 & 2:
• Ability to communicate effectively orally
• Ability to identify problems and provide solutions
• Ability to take initiative and work with relatively low supervision
• Ability to work in a team environment

Stream 2:
• Ability to operate a 12 person passenger vessel

Personal Suitability:

Stream 1 & 2:
• Makes things happen
• Exercises sound judgment
• Takes responsibility
• Demonstrates integrity
• Personally connects with people

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:

The position requires the incumbent to:

Stream 1 & 2:
• Wear a Parks Canada uniform
• Work weekends, holidays and evenings
• Obtain MED A3 certification
• Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds
• Be exposed to variable weather conditions
• Be exposed to dust, cleaning products and wet conditions
• Be exposed to risk of minor injury when performing cleaning and maintenance activities
• Occasionally demonstrate tasks to others

Stream 2:
• Obtain Small Vessel Operators Proficiency Certificate

Conditions of employment

Stream 1 & 2:
• Reliability Status security clearance
• Possession of a valid class G Driver’s Licence
• Possession of Pleasure Craft Operators Card

Other information

HOW TO APPLY

You are required to submit your application online.

1. COVER LETTER
Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience factors listed in the essential and additional qualifications (if applicable). Applicants must list these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples.

Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities.

Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

Candidates will be asked to provide proof of their education credentials at a later date.

2. RESUMÉS
Resumés will be used ONLY as a secondary source to validate the experience described in the cover letter.

3. OTHERS (if applicable)
Please identify clearly your substantive group and level and your employment status on your resumé and/or application form.
Please ensure that your Personal Record Identifier (PRI) is included in your application.

ASSESSMENT

∙ A written examination may be administered
∙ An interview will be administered
∙ Reference checks will be sought

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, pemanent resident status or work permit.

If you require accommodation at any stage of the process, please advise us as soon as possible.

Those selected for an interview should be prepared to provide the following information:
∙ Names of their referees
∙ Proof of education credentials, in the form of a diploma or official transcipt.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

ADDITIONAL INFORMATION

PLEASE NOTE: Our intention is to communicate with candidates via e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Candidates who apply on this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users. It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

The essential qualifications that are listed in the statement of merit criteria are mandatory. A pass mark will be established for each. Applicants may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.

Successful candidate(s) must meet and maintain the conditions of Employment throughout their employment.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact (Name of HRM), Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be
provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Marilyn Handley, A/Human Resources Advisor
pc.GBOEhr-rhUGBG.pc@pc.gc.ca

Apply online

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