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Title : Customer Service Representative - Department of Agriculture - Trout Creek, MT
link : Customer Service Representative - Department of Agriculture - Trout Creek, MT

Customer Service Representative - Department of Agriculture - Trout Creek, MT

• Summary

  
  This position is temporary, has a Not-to-Exceed date and will be filled for up to 6 months. The appointment may also end early due to lack of work or funds.
  
  This position is located within the Kootenai National Forest, to provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit. 
  For additional information about the duties of this position, please contact Terri Tangen at (406) 283-7650, ttangen@fs.fed.us.
  
  The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.
  
  Learn more about this agency

  Responsibilities

  
  Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between function related to the subject of the inquiry. Uses good host techniques in all contacts.
  Evaluates inquires in order to provide the most useful and appropriate information or to suggest other productive sources of specific information applicable to the nature and subject of inquiry. Resolves inconsistencies in available information.
  Arranges displays of informational and natural materials in the reception area. Varies or changes displays to coincide with seasonal changes, and special public information programs. Uses imagination and good taste to achieve desirable results.
  Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.
  Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4’s (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements. Is held accountable for the funds collected. Maintains accountability records as required.
  

  Travel Required

  Not required

  Supervisory status

  No

  Promotion Potential

  04

  Who May Apply

  This job is open to…

  US Citizens and Nationals; no prior Federal experience is required.
  Questions? This job is open to 1 group.

• Job family (Series)

  0303 Miscellaneous Clerk And Assistant
• Help

  Requirements

  Conditions of Employment

  • You must be a US Citizen or US National
  • Males born after 12/31/59 must be Selective Service registered or exempt
  • Satisfactory background investigation and/or fingerprint check

  
  ADDITIONAL REQUIREMENTS:
  No additional requirements.
  
  

  Qualifications

  You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.
  GS-04: (1) One year of general experience.
  General experience is defined as: Clerical, office, or other customer service work such as greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents; or collecting funds from sales.-OR
  Successful completion of 2 years of study above high school. -OR
  A combination of education and experience listed above.
  To receive consideration for this position, you must meet all qualification requirements on the closing date of this announcement.
  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Apply

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