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Title : Support Services Specialist - Department of Homeland Security - Washington DC, DC
link : Support Services Specialist - Department of Homeland Security - Washington DC, DC

Support Services Specialist - Department of Homeland Security - Washington DC, DC

• Summary

  
  Discover a challenging and rewarding career with the U.S. Customs and Border Protection, the sole organization responsible for securing the nation's borders.  At CBP, we:
  

  • Secure and facilitate trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws
  • Seize illegal narcotics, vehicles, and agricultural products
  • Prevent unauthorized entry into the country
  • Rescue individuals who fall into dangerous conditions traversing our border

  For more information about CBP's mission, activities, and careers, please visit our website at:  http://www.cbp.gov/.
  Who May Apply:
  

  • Open to all U.S. Citizens

  For definitions of terms found in this announcement, please see
   http://ift.tt/1cGRl9v
  Organizational Location:  This position is with the Department of Homeland Security, U.S. Customs and Border Protection, Office of Professional Responsibility, Mission Support Division located in Washington, DC.
  
  Note: One or more selections may be made using this job opportunity announcement.
  
  Learn more about this agency

  Responsibilities

  
  

  • Applies fundamental principles, concepts, techniques, and guidelines in an administrative specialty area.
  • Supports management officials and officers to analyze and develop program efforts to evaluate the level and quality of services provided by the Mission Support Division Customer Service Desk.
  • Assists in responding to and interacting with the employees and the public to convey standard information on the mission of Mission Support Division.
  • Coordinates and monitors the organization's inventory of office supplies

  Travel Required

  Not required

  Supervisory status

  No

  Promotion Potential

  07

  Who May Apply

  This job is open to…

  United States Citizens Questions? This job is open to 1 group.

• Job family (Series)

  0342 Support Services Administration
• Help

  Requirements

  Conditions of Employment

  • You must be a U.S. citizen to apply for this position
  • You must successfully pass a background investigation
  • Selective Service registration required
  • You must meet the residency requirements outlined in this job announcement

  
  The qualification requirements listed above must be met by Thursday, October 05, 2017 and are subject to verification at any stage of the application process.
  
  

  Qualifications

  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious, spiritual, community, student, social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience. 
  You qualify for the GS-05 grade level (starting salary $36,281) if you possess one year of specialized experience at the GS-04 grade level performing duties such as:
  

  • Dealing with others in person-to-person work situations, in obtaining and providing a variety of services for an organization, or other work that demonstrated the ability to perform successfully the work of the position to be filled.

  OR
  

  • Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, in an accredited college or university.

  You qualify for the GS-07 grade level (starting salary $44,941) if you possess one year of specialized experience at the GS-05 grade level performing duties such as:
  One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include:
  

  • Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
  • Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.
  • Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
  • Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
  • Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.

  OR
  

  • Graduate Education: Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. For some positions in this series graduate education may not provide the knowledge and skills needed to perform the duties of the position. Specialized experience may be required for such positions. One full academic year of graduate-level education is creditable for GS-7.

  Note: Equivalent combinations of education and experience are also qualifying for grade levels for which both education and experience are acceptable.

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