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Title : Front Desk Associate - Department of the Navy - Bethesda, MD
link : Front Desk Associate - Department of the Navy - Bethesda, MD

Front Desk Associate - Department of the Navy - Bethesda, MD

• Summary

  
  The mission of the Fleet and Family Readiness (FFR) Programs team is to maximize the physical, emotional and social development of the Navy family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness and Housing Programs. We service all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS) and Bachelor Housing (BH) throughout the Fleet and Family Readiness Program for the Naval District Washington (NDW) Region.
  
  Learn more about this agency

  Responsibilities

  
  This position is located at the Navy Gateway Inns & Suites operation at Naval Support Activity Bethesda.  The incumbent will perform front desk and/or reservation functions for the lodging program.  The incumbent ensures security and privacy of all guests is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.  Utilizes Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guest.  Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.  Receives requests and processes reservations within established guidelines.  Registers and assigns room to guests, issues room keys or cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statements, and collects payments.  Receives and is accountable for change fund.  Prepares Close Bank Report and deposit cash receipts at end of each shift in accordance with established procedures.  Responsible for inventorying  of all room keys and any other supplies or amenities maintained at the front desk.  Keeps the front desk and lobby area clean and neat.  May be required to run and print various reports from the PMS, such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.  Answers phones and transfers calls to appropriate individuals and replies to guest questions.  Logs trouble calls in the PMS and ensures appropriate department is notified.  Relocates guest to a different room when required.  May be required to retrieve lost and found items and contact the guest regarding items.  Performs other related duties as assigned.
  

  Travel Required

  Not required

  Supervisory status

  No

  Who May Apply

  This job is open to…

  US Citizens and bona fide residents (Green Card holder) Questions? This job is open to 1 group.

• Job family (Series)

  0303 Miscellaneous Clerk And Assistant
• Help

  Requirements

  Conditions of Employment

  
  CONDITIONS OF EMPLOYMENT:
  Selectee must be determined suitable for federal employment. Incumbents must obtain and maintain the National Agency Check with Inquiries (NACI), upon hiring and renew every five (5) years.
  This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
  This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
  Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.
  The incumbent works under normal supervision.  Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations.  The leader/supervisor will provide suggestions for handling unusual situations.
  Males must be registered or exempt from Selective Service. http://www.sss.gov
  Selectee may be required to successfully complete a probationary period.
  Selectee is required to participate in the direct deposit pay program.
  
  

  Qualifications

  Preferred 6 months' work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.  Must be skilled in the use of a personal computer and various software programs.  Must possess basic math and reading skills.  Must be able to communicate clearly and effectively both verbally and in writing in English.  Ability to handle, control, and account for large amounts of cash.
  The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment. 

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