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Title : Claims Assistant - Department of Veterans Affairs - Philadelphia, PA
link : Claims Assistant - Department of Veterans Affairs - Philadelphia, PA

Claims Assistant - Department of Veterans Affairs - Philadelphia, PA

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans. The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").

America's Veterans need you! To find out more, go to http://www.va.gov/jobs/.

Duties

This position is located in the Veterans Benefits Administration, Veterans Service Center- Philadelphia, PA. The incumbent works as a member of one of the Teams in the Veterans Service Center (Triage, Pre-Determination, Rating, Post-Determination, Appeals, or Public Contact.) The duties and responsibilities of the Claims Assistant include but are not limited to:

• The Claims Assistant serves as one of the primary contacts the Veterans and his/her representative or advocate for compensation claims.
• The Claims Assistant is able to explain benefit programs and entitlement criteria and when called upon is expected to perform core duties aligned with the assigned team's mission.
• The incumbent is responsible for the care and maintenance of the claims folder; analyzes the claim and determines if the disposition of the claims and control action has been appropriately identified; develops straightforward evidence in conjunction with claim; establishes or updates control action; facilitates workflow between their team and other Veteran Service Center (VSC) teams;
• Independently performs weekly WIPP (work in progress) reviews; prepares reports of contact; receives, opens, reviews, and date stamps all incoming correspondence, processes dependency questionnaires;
• Develops and assembles all evidence required for burial and plot claims; schedules all requests for hearings; explains basic VA benefit programs and entitlement criteria;
• Provides administrative support to the Team; and performs other related duties as directed.

Work schedule: 8:00 am to 4:30 pm
Telework: May be available
Virtual: This is not a Virtual position
Position Description Title/PD#: Claims Assistant/ 02112A
Relocation/Recruitment Incentives: Is not authorized

Travel Required

• Not Required

Relocation Authorized

• No

Who May Apply

This job is open to…

CTAP Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• Subject to a background/security investigation.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• You must be a U.S. citizen to apply for this job.
• You must have supporting documentation showing Reduction-In-Force

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/11/2017.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.



You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Claims or administrative support experience with a state or federal agency, insurance company, employee's compensation board, disability retirement, or pension programs.


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
There is no educational substitution at the GS-06 level.
Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items (e.g. folders, claims files, etc.)

This position has a position-sensitivity level of Public Trust-Low Risk. Selections made under this announcement are conditioned upon favorable adjudication of a National Agency Check with written Inquiries (NACI) per VA Handbook 0710. An investigation will be conducted after the effective date of the selection. An individual currently holding the appropriate clearance does not require additional investigation. An individual receiving unfavorable adjudication is ineligible to remain in this position.

Security Clearance

Public Trust - Background Investigation

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