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Title : Program Support Assistant - Department of Veterans Affairs - Decatur, GA
link : Program Support Assistant - Department of Veterans Affairs - Decatur, GA

Program Support Assistant - Department of Veterans Affairs - Decatur, GA

Summary

Vacancy Identification Number (VIN): 1977629

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans, and their families. VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with service members, veterans, and their families. For more information on the Department of Veterans Affairs, go to http://ift.tt/RuzGum

"This position is subject to the hiring freeze under the Presidential Memorandum, dated January 23, 2017.  This vacancy announcement is being posted for recruitment and qualifications determination. We are moving forward with the evaluation and consideration of candidates. If you are determined to be among the best qualified group of candidates, you may be interviewed. However, we will not extend an offer of employment for this vacancy announcement unless and until the position is no longer subject to the hiring freeze or the hiring freeze is lifted."

Duties

THIS VACANCY ANNOUNCEMENT WILL BE CLOSED AT 11:59 PM, ET, ON THE DAY, 100 APPLICATIONS ARE RECEIVED.
This position is located in the Support Services Division, Atlanta Regional Office, Decatur, GA.  Based on a sound knowledge of the organization and programs under the SSD's span of control, the incumbent independently resolves problems associated with the administrative and operational functions of the SSD. 
Duties:
As a Program Support Assistant for the Veteran Benefits Administration you will:

• Assists in establishing and maintaining controls of reports for division-wide Systematic Analyses of Operations (SAO) and internal controls in order to ensure timeliness and accuracy.
• Establishes completion timeliness, follows up with the identified points of contact, and serves as the primary reviewer of the completed report for typing, grammatical and content errors.
• Assembles monthly photocopy count data and mailroom count data (to include incoming/outgoing mail count, presort mail count, presort savings, delivery runs, etc.) for submission to appropriate entities.  Analyzes the data gathered to determine and evaluate results, trends, and developments.
• Writes instructions needed to implement changes in reporting procedures and completes daily reporting of work accomplished and pending.
• Maintains the SSD Report Log system to ensure deadlines are met for all reports, quality assurance reviews, and audits.  Compiles, maintains, and analyzes data for completion of reports (i.e., GSA vehicles, Transit Benefits, etc.).
• Responsible for control and preparation of internal reports, including monthly, quarterly, semi-annual, and annual reports. 
• Processes incoming and outgoing mail and processes express mail.  Assists in the management of the unit mail management system.
• Ensures that incoming public inquiries, and that staff mail, is properly opened, logged, read, date stamped and sorted into established categories for distribution to appropriate units and staff.
• Improves mail methods, procedures, and systems by adapting or changing established mail procedures.
• Reviews and researches returned mail to determine the reason(s) for its return and routes mail to the appropriate unit for action.
• Sets up, operates, adjusts, maintains and monitors the operation of single- or multiple-function equipment typical of a mail, duplicating and reproduction function, such as a high speed printer and other printers, a scanner, copiers, an electronic date stamp machine, and mail meter machines.
• Diagnoses equipment malfunctions, operating problems, and performs corrective adjustments.  Performs operator maintenance such as daily clean up and lubrication.  Performs minor repairs to copiers.
• Ensures identification and isolation of suspicious letters and packages to include explosive devices or any chemical, biological, or radiological substances.
• Reproduces veterans' records using a photocopy machine and/or a microfiche printer.  Reproduces and makes initial distribution, to the various divisions, of regulations, circulars, forms and other items transmitted to the Publications Control Officer (PCO) mailbox.
• Takes forms and publications orders.  Maintains an inventory of forms and orders forms when necessary.  Conducts an annual inventory of forms stock and determines the need for replenishment, which forms need to be recategorized as "low usage," and/or which forms need to be discontinued.  Also performs a semi-annual forms review to ensure that all divisions with the RO are using the most current forms available. 
• Ensures that adequate supplies are maintained and oversees the receipt of bulk supply orders and the distribution of supplies to operating divisions.  Analyzes supply levels on a recurring basis to determine the rate of utilization and advises the Support Services Specialist when supply orders are required. 
• Receives, warehouses, issues and maintains stock levels for a wide variety of supplies, for office furniture, for office machines, and for other non-expendable materials.
• Operates office automation equipment for preparation of correspondence and reports.  Serves as alternate liaison for identifying computer malfunctions within the division and notifies the systems administrator of problems.
• Acts as liaison between the Chief, Support Services or the Supervisory Support Services Specialist, and other divisions and staff by providing guidance and assistance on procedures, report requirements, deadlines and related matters. 

Work Schedule: The core hours for this position are 8:00am to 4:30pm.
Position Description Title: Program Support Assistant GS-0303-05/06 full performance level 06
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a US citizen to apply for this job
• Subject to a background/suitability investigation.
• Selective Service Registration is required for males born after 12/31/1959
• Employees are required to have federal payments made by direct deposit.
• A complete application package; Resume, Vet. Pref. (if applicable), etc.
• A completed Occupational Questionnaire.

Qualifications

Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
Specialized Experience:
GS-05 One year of specialized experience equivalent to the GS-04 grade level in the federal service (for placement at GS-05)
GS-06:  One year of specialized experience equivalent to the GS-05 level in the federal service (for placement at GS-06).
Specialized experience is that which equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.  Examples of specialized experience would typically include:  Performing administrative support functions, utilizing automated systems and software programs, inputting information into databases, preparing travel documents, maintaining policies/procedures/documents for ready reference, and maintaining files.
OR
Applicants may substitute education for the experience required.
GS-05:  Successful completion of four (4) years of education above the high school level.
GS-06:  There is no provision for substitution of education for experience at the GS-06 level.
One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution. Applications submitted without the required supporting documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accrediting body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov/.
OR
Applicants may also combine education and experience to qualify at the GS-05 grade level.
GS-05:  To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess (based on one year). Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05 level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

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