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Title : VISITOR GUIDE - Legislative Branch - Washington DC, DC
link : VISITOR GUIDE - Legislative Branch - Washington DC, DC
VISITOR GUIDE - Legislative Branch - Washington DC, DC
Summary
About the Agency
The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. Under the leadership of Stephen T. Ayers, FAIA, LEED AP, the roles and responsibilities of the Architect of the Capitol cover an expansive and diverse portfolio. The AOC is responsible for the maintenance, operation, development and preservation of 17.4 million square feet of buildings and more than 553 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. The AOC also provides professional expertise on the preservation of architectural and artistic elements entrusted to its care. Learn more at www.aoc.gov.
CORE VALUES:
The AOC prides itself on its Core Values of Teamwork, Integrity, Pride and Professionalism.
The PROFESSIONALISM and INTEGRITY of each AOC employee demonstrates our dedication to providing quality services and our commitments to holding ourselves to the highest standards.
We recognize that we do our best work through TEAMWORK, each of us lending our individual strengths and talents to the greater goal of the entire team. We respect each other and rely on each other in our efforts to make the AOC a center of excellence.
We take PRIDE in what we do and in the honor of serving Congress, the Supreme Court, and the American people each and every day.
The U.S. Capitol and its stately dome have become the international symbols of our representative democracy. From its inception, the Capitol Visitor Center (CVC) was conceived as an extension of the Capitol that welcomes visitors to the seat of American government. Completed in 2008 after six years of construction, the CVC is the largest addition to the Capitol in the 222-year history of the building. The CVC encompasses 580,000 square feet and its footprint is larger than the footprint of the Capitol. The facility lies entirely below ground to respect the views to the Capitol and the historic Frederick Law Olmsted landscape that surrounds the building. The CVC is the new portal to the Capitol and welcomes approximately 2.5 million visitors annually.
The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. Under the leadership of Stephen T. Ayers, FAIA, LEED AP, the roles and responsibilities of the Architect of the Capitol cover an expansive and diverse portfolio. The AOC is responsible for the maintenance, operation, development and preservation of 17.4 million square feet of buildings and more than 553 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. The AOC also provides professional expertise on the preservation of architectural and artistic elements entrusted to its care. Learn more at www.aoc.gov.
CORE VALUES:
The AOC prides itself on its Core Values of Teamwork, Integrity, Pride and Professionalism.
The PROFESSIONALISM and INTEGRITY of each AOC employee demonstrates our dedication to providing quality services and our commitments to holding ourselves to the highest standards.
We recognize that we do our best work through TEAMWORK, each of us lending our individual strengths and talents to the greater goal of the entire team. We respect each other and rely on each other in our efforts to make the AOC a center of excellence.
We take PRIDE in what we do and in the honor of serving Congress, the Supreme Court, and the American people each and every day.
The U.S. Capitol and its stately dome have become the international symbols of our representative democracy. From its inception, the Capitol Visitor Center (CVC) was conceived as an extension of the Capitol that welcomes visitors to the seat of American government. Completed in 2008 after six years of construction, the CVC is the largest addition to the Capitol in the 222-year history of the building. The CVC encompasses 580,000 square feet and its footprint is larger than the footprint of the Capitol. The facility lies entirely below ground to respect the views to the Capitol and the historic Frederick Law Olmsted landscape that surrounds the building. The CVC is the new portal to the Capitol and welcomes approximately 2.5 million visitors annually.
Duties
Overview:
The operational needs of the Capitol Visitor Center require that as a Visitor Guide, you will need to work on Saturdays and holidays, and may be expected to work Sundays and/or evenings in support of special events. As a Visitor Guide you will be required to walk, talk and stand for hours, up to an entire shift, as well as walk up and down steps. In addition, you will be required to lift items which may weigh up to 20 pounds, such as stanchions and boxes. While your work would be primarily indoors, you will need to work outdoors, in a variety of weather conditions, to facilitate visitors entering the buildings or to provide support for special events.
Guide Duties:
The operational needs of the Capitol Visitor Center require that as a Visitor Guide, you will need to work on Saturdays and holidays, and may be expected to work Sundays and/or evenings in support of special events. As a Visitor Guide you will be required to walk, talk and stand for hours, up to an entire shift, as well as walk up and down steps. In addition, you will be required to lift items which may weigh up to 20 pounds, such as stanchions and boxes. While your work would be primarily indoors, you will need to work outdoors, in a variety of weather conditions, to facilitate visitors entering the buildings or to provide support for special events.
Guide Duties:
- As a Visitor Guide, you will provide educational and informative tours of the United States Capitol to groups of various sizes, interests, and needs. Tour groups usually include the general public and may include Congressional Members and their staff, and/or prominent visitors. You will need to have a thorough knowledge of the history of the United States Capitol and the United States Congress to share on your tours as well as when delivering presentations on the history and artifacts in the US Capitol Building and the US Capitol Visitor Center. You will also expected to provide tours of the United States Capitol Dome.
- You will also serve as one of the primary points of contact for the visitors that arrive at the Capitol Visitor Center on a daily basis—as many as 12,000-15,000 visitors per day during the peak visitation period. As a Visitor Guide, you are expected to provide exemplary customer service by welcoming and proactively engaging with visitors, responding to requests from visitors, and providing information about a variety of topics, including but not limited to, security guidelines, the amenities available in the Visitor Center, and the process for going on a tour of the Capitol.
- You will provide assistance to visitors with a variety of functions, including but not limited to, general directions and way-finding, reservation check-in and tour pass distribution, coat check services, large group coordination, distribution of listening devices, and theater loading and operations.
- As a Visitor Guide, you may also provide assistance to visitors who require special attention, advising them appropriately, according to their needs.
- You will need to walk, talk and stand for hours, up to an entire shift. You will also, need to walk up and down many flights of stairs throughout the shift, including the steep and narrow stairways utilized for tours of the U.S. Capitol Dome. As a Visitor Guide, you may be assigned duties outdoors, in a variety of weather conditions, to facilitate visitors entering the buildings or to provide support for special events.
- You will also need to also operate various types of equipment, such as computers, coat check carousels, two-way radios, assisted listening devices, and audio visual touch screens. In addition, you will need to lift items which may weigh up to 20 pounds, such as stanchions and boxes.
- Due to operational requirements, you will be expected to work Saturdays and holidays, and may be expected to work Sundays and/or evenings in support of special events.
Travel Required
- Not Required
Relocation Authorized
- No
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