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Title : Social Services Assistant - Department of Veterans Affairs - USA
link : Social Services Assistant - Department of Veterans Affairs - USA

Social Services Assistant - Department of Veterans Affairs - USA

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

There are multiple positions for the Social Services Assistant (SSA) works within the Veterans Crisis Line (VCL) to assist in the delivery of resource connection, telephone triage and support to the VCL telephone responders who need assistance. This position is located at the Canandaigua VA Medical Center in Canandaigua, NY. Some of the major duties of this position are:

• Assists in implementing triage telephone services to callers on a national level;
• Providing support for the identification for Veterans families and Veterans at high risk for burden and stress;
• Coordinates enhanced care as indicated with Supervisory Health Science Specialist, and Program Management guidance;
• Functions as a point of contact for the VCL Responders, national outside emergency services and national VA contacts;
• Communicates with 911 dispatchers, emergency responders, and Mental Health mobile units to get emergency assistance or contact information to Veterans;
• Relays mental health assessment information as well as problem solving to locate Veterans using various internet resources as well as location resources;
• Directly negotiates assistance for Veterans by relaying pertinent facts, important circumstances, such as whether the Veteran has a gun or is displaying threatening behavior, etc;
• Contacts Suicide Prevention Coordinators nationally through written correspondence and telephone calls;
• Conducts follow-up chart checks to ensure Veterans' consults are not lost in transition to local VA's;
• Presents real time reports to Crisis Responders and Supervisory Health Science Specialist of the Crisis Line/Call Center as required ensuring Veterans receive proper emergency intervention in any location in the country and abroad;
• Prepares and maintains case records in accordance with established guidelines; and
• All other duties as assigned.

Work Schedule: Shift work to include weekends, holidays, evenings, and nights.
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.
-AND-
SELECTIVE PLACEMENT FACTOR:
This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is: "Knowledge and/or experience in Mental Health Crisis."
-AND-
IN ADDITION TO ENGLISH LANGUAGE PROFICIENCY THIS POSITION REQUIRES: One (1) year of specialized experience that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be qualifying specialized experience includes performing a wide variety of duties in support of professional social workers, providing assistance and services as prescribed for individual cases by social workers in conjunction with their professional treatment. Assignments include linking emergency services to Veterans and Veteran family members who are in immediate suicidal crisis; communicates and works side by side with responders that are engaged with suicidal callers in order to identify the Veteran, locate them and ultimately initiate a rescue handling selected referrals to social and health facilities; obtaining and compiling data and similar types of work, maintaining communications in and a calm demeanor in high risk, high stress situations. Such as a 911 dispatcher, police dispatcher, aid or assistant to professional or associate staff engaged in work of a social services nature in private, public welfare, government program, or community organizations, or in voluntary activities dealing with issues in mental health; or as an aid or assistant to professional or specialist staff working with individuals who are addicted to or abuse alcohol and/or drugs. To receive credit for these skills, they must be documented in your resume.
~OR~
SUBSTITUTION OF EDUCATION: One full year of graduate education meets the requirements for GS-7 only in those instances where it is directly related to the work of the position. If you are using education to qualify transcripts are required.
~OR~
COMBINATION: An equivalent combination of specialized experience and successfully completed graduate education as described for the GS-07 level that demonstrates your ability to perform the duties of this position is fully qualifying. If you qualify based on a combination, your experience must be documented and you must submit transcripts with your application.

A Quality Ranking Factor* has been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. The quality ranking factor for this position is: "Do you have experience as an emergency dispatcher."

*Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening, but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Communications
• Interpersonal Effectiveness
• Manages and Organizes Information
• Quality Ranking Factor
• Technical Competence

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.
PHYSICAL REQUIREMENTS: The work is sedentary; typically work is accomplished in an office type setting. However, there may be some walking, standing, bending and carrying of light items.

Security Clearance

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