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Title : Program Support Assistant - Department of Veterans Affairs - Tomah, WI
link : Program Support Assistant - Department of Veterans Affairs - Tomah, WI

Program Support Assistant - Department of Veterans Affairs - Tomah, WI

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

This is a full-time, TEMPORARY (not-to-exceed August 7, 2017) position. This appointment may be renewed for additional service in accordance with Agency needs. Temporary positions do not offer health or life insurance benefits and may be terminated at any time before the expiration date. The appointment to a temporary position does not confer eligibility for promotion or reassignment to other positions or the ability to be non-competitively converted to permanent employment.

This position is located in the Medicine Service Line at the Tomah VA Medical Center, Tomah, WI serving as a Non-VA Care Coordinator and works collaboratively with the patient care teams, as well as, a variety of specialty health care provides. Major duties and responsibilities include:

• Provides administrative support to clinicians and other administrative and professional staff for purposes of coordinating non-VA medical care for Veterans when inpatient, outpatient, and VA providers have deemed such care necessary;
• Acts as liaison between the Veteran and the vendor with regard to clinical and/or primary care services;
• Obtains reports, x-rays, labs and any pertinent information required for consults;
• Updates and verifies demographic information and insurance information;
• Provides scheduling and appointment coordination for diagnostic testing, and consultative appointments;
• Reviews and determines veteran's eligibility for specialty programs;
• Ensures all necessary components and documentation is distributed to appropriate services.
• Generates authorizations for pre-authorized medical care;
• Operates computer systems and applications;
• Utilizes database to manage and coordinate appointments;
• Performs other related duties as assigned.

Work Schedule: Monday - Friday 8:00 am. - 4:30 p.m.
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

To qualify for this position, you must have at least one (1) year of specialized experience equivalent to the next lower grade level in Federal Service, that has provided the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of a Program Support Assistant. Qualifying experience includes managing and coordinating medical appointments and diagnostic testing for both in-patients and out patients; collecting and explaining insurance information to eligible patients and family members, operating computer systems and using applications such as Microsoft Office. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Computer Skills
• Medical Information
• Oral Communication
• Technical Competence

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
There is no educational substitution for this position.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.
PHYSICAL REQUIREMENTS: While work is mostly sedentary, there can be demands for standing, walking, bending and long periods of sitting. The work is performed in an office setting with adequate lighting with no unusual health hazards. Due to the contact with patients and public, employee can be exposed to occasional verbal abuse.

Security Clearance

Other

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