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Title : Program Support Assistant - Department of Veterans Affairs - Bronx, NY
link : Program Support Assistant - Department of Veterans Affairs - Bronx, NY

Program Support Assistant - Department of Veterans Affairs - Bronx, NY

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

This position is located in the Northeast Consolidated Patient Account Center (CPAC) in the organization of the Chief Business Officer (CBO) at the VA Health Care Administration in Montrose, NY. As a Program Support Assistant, you will serve as a Facility Revenue Technician (FRT). The CPAC is a regionally consolidated business entity which enhances revenue operations throughout the Veterans Health Administration network by standardization and consolidation of functions, as the integration of VHA and industry best practices. Your duties may include, but are not limited to, the following:

• Validates and audits potential third party reimbursable insurance claims;
• Reviews first party receivables ensuring accuracy of co-pays, conversions and other non-automated co-payment activities;
• Organizes and retrieves computerized data;
• Evaluates and performs a detailed analysis of data received from various sources;
• Reviews documents, reports, and applications for completeness and accuracy;
• Generates reports on a variety of data;
• Enters information into an automated tracking system;
• Provides patient education and assistance about services;
• Provides appropriate answers to customer service inquiries regarding accounts receivable, means and co-payment testing, and health insurance related issues;
• Establishes and maintains an effective working relationship with coworkers;
• Provides helpful and courteous service to insurance carriers and other business entities.

NOTE: 1 Position Montrose, NY and 1 Position Bronx, NY

Work Schedule: Full-Time, Monday - Friday, 8:00 am to 4:30 pm.
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

Travel Required

• 25% or Greater
• New employees for the Montrose location will be required to travel to Castle Point, NY for training for the first couple of months at 25 miles in each direction.

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

EXPERIENCE
Candidates must have one (1) year of specialized experience equivalent to the next lower grade level in Federal Service. Specialized experience is defined as experience that has provided the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of a Program Support Assistant. Qualifying specialized experience includes: working in healthcare support functions and operations such as accounts receivable management, billing, health information management, patient access, compliance, insurance and financial reporting; collecting, compiling, preparing and tracking program specific data; working within clinical automated systems and databases, organizing, entering and retrieving data and generating reports; performing detailed analysis of data received, reviewing documents for accuracy and completeness; validating and auditing potential third party reimbursable insurance claims; dealing effectively and professionally with a diverse population; and assessing billable, non-billable situations, appropriateness of bills and preparing electronic submissions for posting.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• INTERPERSONAL EFFECTIVENESS
• ANALYSIS AND PROBLEM SOLVING
• TECHNICAL COMPETENCE
• COMMUNICATION

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.

There is no educational substitution at the GS-7 grade level.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.
PHYSICAL REQUIREMENTS: The work is primarily sedentary although some slight physical effort may be required.

Security Clearance

Other

Apply

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