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Title : Program Support Assistant - Department of Veterans Affairs - Albany, NY
link : Program Support Assistant - Department of Veterans Affairs - Albany, NY

Program Support Assistant - Department of Veterans Affairs - Albany, NY

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

This position, located within the Albany VA Medical Center, works to assist the Radiology Department in the administrative and contract support and is expected to complete a wide variety of tasks.
Duties include but not limited to:

• Provides clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures;
• Screens calls and personally answers calls then the requested information concerns routine and procedural requirements;
• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication;
• Assists in preparing inquiries such as congressional inquiries;
• Edits and composes letters and reports, complies and reviews complex workload and patient data, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard form letters;
• Prepares recurring reports;
• Coordinates documentation related to employee education tracking, timekeeping, contract administration, and other related matters;
• Addresses problems or discrepancies that may arise using independent judgment;
• Schedules appointments, coordinates meetings, and/or schedules conferences;
• Provides general calendar maintenance;
• Maintains appointment calendar and reminds staff of meetings, etc.;
• Attends staff meetings, prepares meeting minutes, and follows up on action items with appropriate staff members; and
• Performs all other duties as assigned.

Work Schedule: Monday thru Friday, 8:00am to 4:30pm
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

To qualify for this position at the GS-6 grade level, you must meet the following:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade in federal service (GS-5). This experience is close to the work of this position and has given me the particular knowledge, skills, and abilities required to successfully perform the duties of this Program Support Assistant position. Specialized experience includes performing clerical and administrative support duties including utilizing knowledge of correspondence requirements; utilizing medical terminology; researching, preparing and organizing reports; utilizing computer skills (Microsoft Office software - Outlook, Excel, Word, etc.) to retrieve electronic documents/files and to create presentations; and scheduling patient appointments. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Computer Skills
• Conscientiousness
• Organizational Stewardship
• Technical Credibility

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
There is no educational substitution at the GS-06 level.
Physical Demands: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like papers or books. No special physical demands are required to perform the work.

Security Clearance

Other

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