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Title : Hotel Customer Service Agent - Department of the Army - Lake Buena Vista, FL
link : Hotel Customer Service Agent - Department of the Army - Lake Buena Vista, FL

Hotel Customer Service Agent - Department of the Army - Lake Buena Vista, FL

Summary

About the Agency

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.

Shades of Green Resort - Serving Those Who Serve Shades of Green Resort is dedicated to enhancing readiness and morale of the combined Armed Forces by providing affordable, first-class accommodations in a premier setting combined with friendly and enthusiastic service in an environment revolving around respect, dignity and teamwork for those who have served or continue to serve our great nation.

Located at Lake Buena Vista on Walt Disney World property

This position is open to the following candidates:

• NAF Eligibility - Business Based Action
• NAF Eligibility - Current Appropriated Funds Employee CNE (APF)
• NAF Eligibility - Current/Former NAF Employee (CNE/FNE)
• NAF Eligibility - Family Member Preference (FM) (OCONUS ONLY)
• NAF Eligibility - Involuntarily Separated From the Military
• NAF Eligibility - Military Spouse Preference (MSP)
• NAF Eligibility - Outside Applicant Non Veteran (OANV)
• NAF Eligibility - Outside Applicant Veteran (OAV)
• NAF Eligibility - Spouse/Widow/Parent of Veteran (OAV)

Please refer to the NAF Application Kit for requirements

Duties

Serves as a customer service agent at a lodging property having in excess of 399 rooms. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides information on hotel services, the installation or area locations and activities. Answers and/or resolves billing questions and concerns and assists or arranges for transportation for guests. Resolves conflicts arising from guest complaints. Ensures that guest information in rooms is current. Assist hotel manager with developing and implementing guidelines for appropriate standard responses to guest service failures and communication of corrective actions needed to the appropriate department. Performs desk clerk duties as required in support of the front and back of the house operations which, at some activities, would include PBX and cross-training in the Reservations Department.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be willing to adhere to strict appearance policy

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

Work experience directly related to the duties described above in a service related industry. Basic computer skills. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.

Conditions of Employment
Appointee is subject to completion of a favorable suitability determination Tier 1 investigation.
If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty. (Click here to view the form).
Must be available to work days, nights, weekends and holidays.

Security Clearance

Not Applicable

Apply

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