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Title : Advanced Medical Support Assistant - Department of Veterans Affairs - Los Angeles, CA
link : Advanced Medical Support Assistant - Department of Veterans Affairs - Los Angeles, CA

Advanced Medical Support Assistant - Department of Veterans Affairs - Los Angeles, CA

Summary

Vacancy Identification Number (VIN): 1954793

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Current VA employees should apply under RN-17-EEr-1954506-HT38-BU.

Duties

The incumbents serve as an Advanced Medical Support Assistant in Specialty Clinics under Health Administration Service. He/she works at a teaching hospital affiliated with the University of California, Los Angeles (UCLA) Medical Center and Cedars Sinai Medical Center at the U.S. Department of Veterans Affairs (VA) Great Los Angeles Healthcare System, Los Angeles, CA. In these positions, you will be responsible for ensuring the management of accurate and timely patient care coordination in outpatient clinics located at West Los Angeles Medical Center (WLA), Sepulveda Ambulatory Care Center (SACC), and Los Angeles Ambulatory Care Center (LAACC). You will be assigned to one primary location, but may be required to cover at the other facilities on occasion.
Major duties include and responsibilities include but are not limited to:
·         Schedule appointments, including interpreting and verifying provide Return Clinic Orders in accordance with VHA national scheduling guidelines.
·         Develop and maintain a tracking system for follow up patient care across disciplines.
·         Explain VA's mandate to collect insurance information from the veterans, their families and other eligible patients.
·         Collect insurance information from the veterans, their families and other eligible patients.
·         Collect, scan and update all health insurance information serving a major role in the revenue process. 
·         Perform clinic management duties, customer service, and other duties assigned for the proper and timely treatment of patients within the interdisciplinary team mode.
·         Review the scheduling grid and proactively move patients waiting greater than 14 days into sooner canceled appointments.
·         Check patients into and out of the clinic and schedules all follow up appointments within 3 months on the spot.
·         Perform a daily review of the insurance capture buffer, no-show appointments, administrative encounter errors, the Electronic Wait List, manual cancelations and reschedule emails, all voicemail left in the clinic voicemail boxes, and active and pending consults.
·         Complete all additional assignments and rotation duties, accurately, in a timely manner, and in accordance with VA policies.
Work Schedule: Monday- Friday 8:00am-4:00pm; 8:30-4:30pm
Functional Statement Title: Advanced Medical Support Assistant

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must pass pre-employment examination
• Must be proficient in written and spoken English
• Designated and-or Random Drug Testing required
• Background and-or Security Investigation required
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

Basic Requirements:  
·         U.S. citizenship: Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
·         Basic experience and education: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year education above high school.
·         English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Policy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.

In addition to the Basic Requirements, to qualify for this position at the GS-06 you must meet the following Grade Determination Requirement.

Grade Determinations:  One year of experience equivalent to the next lower grade level (GS-05). Qualifying experience is documented as customer service experience in position that required daily direct customer interactions, proficient typing skills possessing speed, accuracy and proper grammar usage, experience scheduling, canceling, re-scheduling patient's appointments and consults; interpreting and verifying provider orders; obtaining medical information from patients; and verifying and updating demographics and insurance information.

References: VA Handbook 5005/53, Part II, Appendix G, page II-G45-4& II-G45-5, para. 3(4)(c).  This can be found in the local Human Resources Office..  This can be found in the local Human Resources Office.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.  You can verify your education here: http://ift.tt/1bgzbPg.   If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: this work is partly sedentary and requires bending, walking, standing, and carrying or pulling of items weighing up to 25 pounds.  May involve travel to and from the parent facility and satellite facilities as needed.

Security Clearance

Other

Apply

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