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Title : Visitor Use Assistant - Department of the Interior - Paicines, CA
link : Visitor Use Assistant - Department of the Interior - Paicines, CA

Visitor Use Assistant - Department of the Interior - Paicines, CA

Summary

Experience your America and build a fulfilling career by joining the National Park Service, as we prepare for a second century of Stewardship and Engagement. Become a part of our mission to connect with our past and create important connections to the future by building a rich and lasting legacy for the next generation of park visitors, supporters and advocates.  

This position is located in Pinnacles National Park, in the Division of Visitor Services and Fee Branch.  The primary purpose of this position is to serve as a GS-0303-4 Visitor Use Assistant.  Work is expected to start in June or July, 2017 and last through October, 2017.  Duties and responsibilities include the collection, remittance, and depositing of visitor entrance fees and cooperating association (WNPA) monies.  The issuance of annual, senior, and access passes to park visitors.  Will regularly serve as the point of contact for park visitors in an entrance station, East District Visitors Center or West District Visitor Contact Station, requiring an in depth knowledge of park resources, trails and related visitor inquiries. 
This position may provide informal or formal interpretive programs, to assist the Interpretation Division.  This may include walks, wayside talks and or evening programs..

Who May Be Considered: Applications will be accepted from All U.S. Citizens
This is a TEMPORARY POSITION that will generally last at least 3 months but no longer than 6 months (or 1039 working hours) within one service year.  If you are hired from a competitive certificate for a temporary position, you may be eligible for non-competitive appointment to the same position (or another position with the same duties and grade within the same park) in following years.
**This vacancy announcement will be open from Wednesday, April 26, 2017 and close on May 3, 2017 or when 75 applications have been received. The vacancy will close on whichever day the first of these conditions are met. Any application received prior to midnight Eastern Time of the day the application limit is reached will be accepted and considered. You are strongly encouraged to submit all required supporting documents at the time of application should the vacancy close earlier than stated in this announcement due to the applicant limit being reached. Your application package and supporting documents will not be accepted once the vacancy announcement closes.**

Duties

The primary duties of those selected for these Visitor Use Assistant (Fee Collection) positions will be to collect and account for fees. Typical duties could also include working at an entrance station, visitor center, or other visitor contact station, collecting appropriate fees; issuing entrance receipts and park passes, following established guidelines for handling government funds, operating electronic cash registers, performing opening and closing shift functions, and preparing remittance reports.  Other duties may include visitor management-related services, such as traffic control, lost item assistance and special event set-up/take-down. The incumbent has significant responsibility interacting with visitors and disseminating information.  Overtime, holiday, weekend and shift work can be expected. As uniformed employees of the National Park Service, incumbents serve as front-line representatives of this agency.
  Additional duties for GS-04: Provides answers to recurring visitor questions, and describes the area's recreational opportunities, including NPS interpretive services, concession-operated facilities and services, and campground registration processes, explaining regulations. Distributes park brochures and printed material; and informs visitors of potential safety hazards. Receives and appropriately handles or refers complaints. Follows established accountability guidelines for handling government funds. Operates electronic computerized cash register, performs opening and closing shift functions, issues entrance receipts, park passes, and federal recreation passports in accordance with established guidelines, and verifies entrance receipts and various passes for validity dates. Stressful situations may occur on a daily basis.
PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money.
WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• U.S. Citizenship is required.
• Appointment subject to background investigation and favorable adjudication.

Qualifications

All qualifications must be met by closing date of this announcement, Wednesday, May 03, 2017
To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below. Equivalent combinations of experience and education may also be used to qualify.
Selective Placement Factor (Mandatory Screen Out): Handling Money
Applicants must be able to handle, collect, and account for money. (MUST SUPPORT IN RESUME OR WILL BE RATED INELIGIBLE FOR CONSIDERATION)
In order to qualify for this position at the GS-03 level, you must possess one of the following:
A. Six months of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection.  -OR- B. One year of education above high school (30 semester hours or 45 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.  -OR- C.  Equivalent combination of experience and education.
In order to qualify for this position at the GS-04 level, you must possess one of the following:
A. One year of progressively responsible clerical, office, or other work that indicates my ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection.  -OR- B. Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.  -OR- C. Equivalent combination of experience and education.
Credit will be given for all appropriate qualifying experience. In order to receive credit for experience your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours worked per week.
Credit for experience is given for a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.
In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience.
Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: http://ift.tt/1dO9mm4.
IF USING EDUCATION TO QUALIFY, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) a list with all your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of this announcement.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants can verify accreditation at the following website: http://ift.tt/1fo0vM9. All education claimed by applicants will be verified by the appointing agency accordingly.
Foreign Education: Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education that is recognized by the Secretary of Education from an accredited body http://ift.tt/1bgzbPg.


UNIFORM: You are required to properly wear a National Park Service uniform in accordance with agency policy; an allowance will be provided to offset some of these costs.

OPERATOR IDENTIFICATION: You will be required to operate a government vehicle, therefore, must be able to acquire and hold a valid state Driver's License.

WORK SCHEDULE: This is a Temporary, Full-Time position subject to shift work, night and/or weekends, considerable driving to and from all areas within the park, and may include working holidays.

SELECTIVE SERVICE: Male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System or provide proof that they are exempt from Selective Service Law.

You are not required to occupy government housing/quarters; however shared dormitory type of housing may be available for rent.

New employees must serve a one year probationary period.

All qualification requirements (including any applicable selective factors) must be met by the closing date of the announcement in order to be considered.

Security Clearance

Not Applicable

Apply

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