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Title : Resolution Analyst/On Site Job Ad
link : Resolution Analyst/On Site Job Ad

Resolution Analyst/On Site Job Ad

Resolution Analyst/On Site Vestcom Job Search
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Job Description SUMMARY  The Resolution Analyst must be very detailed and quality focused while being extremely focused on client communication and responsiveness.  Must be organized in how he/she approaches issue resolution and must be able to communicate well to all levels of client contacts.  This person must have technical knowledge and be able to communicate and work with different types of internal and external groups. The role provides technical expertise to analyze client raw or processed data in response to issues and inquiries.  The Analyst is an integral part of the Vestcom client issues response process acting as a focal point for the assessment of client IT related issues and other client business issues.  Responsibilities in addition to issue resolution include maintaining cross-functional business expertise within Vestcom and serving as the on-site issue resolution Subject Matter Expert at Client. This position is located in Carlisle, PA.Essential Duties and Responsibilities include but may not be limited to the following: Function as “face of Vestcom” with response to issue resolutions for Clients. Facilitate complex discussions with client and internal stakeholders to quickly and efficiently solve client and Vestcom issues. Communicate status, trend and ad hoc information to client and Vestcom associates in a professional, timely and accurate manner. Function as a “detective” to research and resolve issues.  Demonstrated ability to solve complex programming problems. Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and able to determine true underlying needs. Communicate with other functional areas in order to report a resolution or request information. Work closely with other functional groups within the organization to understand the customers and their supporting pro

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