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Title : Inbound Customer Service Representative Job Ad
link : Inbound Customer Service Representative Job Ad

Inbound Customer Service Representative Job Ad

Inbound Customer Service Representative Frontline Source Group Job Search
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Job Description My client in Denver, CO is looking to hire an Inbound Customer Service Representative on a contract to possible hire basis.    Company Profile: International Video Conferencing and Support Established 1999  Features and Benefits while On Contract: Look beyond your average Staffing Firm and enjoy great benefits! Enroll and avoid the ACA Individual Mandate Penalty Telemedicine benefits are included with your medical insurance enrollment Benefits are open to you the employee, your dependents, and/or your spouse Earn vacation and holiday pay Features and Benefits of Client: Medical, Dental, Vision 401k w/employer Match Paid Time Off , Sick Leave & Personal Days  Holiday Pay   Fully Stocked Kitchen - Snacks, Beverages, Coffee Bar Excellent Opportunity for Growth  Office Ping Pong Table!  Position Summary:  This is a full-time position that is responsible for video conferencing reservations support and interfaces directly with customers via phone and email. The Inbound Customer Service Representative is a member of our Operations Team that works 24/7 Hours: Monday - Friday 8am-5pm   Inbound Customer Service Representative Role:  Schedule video reservations within database  Create work orders for video site certification and video resource scheduling  Provide excellent customer service  Manage video reservation conflicts  Answer phones and emails  Schedule multipoint video and audio conferences Enter data in to department database  Attend department meetings and training as needed  Assume other duties and responsibilities as needed Background Profile: Minimum high school degree or equivalent, college degree preferred  1-2 years' Customer Service Experience in a Call Center Environment is a MUST  Professional Phone Skills  Strong Attention to Detail & Multitasking  Excellent Follow-Up Skills  Experience with video conferencing is desired 

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