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Title : Customer Service Specialist Job Ad
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Customer Service Specialist Job Ad
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Job Description COMPANY PROFILE: • Global company with a 100+ year history of growth and success • US Headquarters based in the Charlotte area • Industry leader servicing a diverse market base, creating very stable organization • Tremendous growth trajectory over the past 5 years WHAT THIS COMPANY OFFERS YOU: • Springboard opportunity with strong career path • Excellent management team willing to train and mentor • Ability to make a personal impact on the direction of the organization • Hands-on experience working with and developing cutting-edge products THE ROLE YOU WILL PLAY: • Act as a prime interface between company and customers, regional sales personnel, and distributors. • Work in coordination with both Regional and Key Account sales personnel to provide customers with technical and commercial support for the objective of securing orders and servicing accounts. • Answer all incoming telephone calls • Recommend appropriate for customer applications. Interface with Engineering to determine product applications to meet customer requirements and specifications. • Resolve customer technical and specification issues. • Review product cost, delivery and technical inputs in preparation of quotes for customers. • Develop and provide to customers and representatives price, delivery and technical information to meet their requirements while complying with company policies. • Review incoming orders for accuracy of price, part number, quantity and contractual obligations. • Coordinate with the Logistics Department to expedite deliveries and inquiries. • Provide input to central quotation system and necessary follow-up to maximize capture rates and pricing consistency. • Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples. • Manage customer contracts and annual agreem
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