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Title : Customer Service Representative / Client Coordinator Job Ad
link : Customer Service Representative / Client Coordinator Job Ad

Customer Service Representative / Client Coordinator Job Ad

Customer Service Representative / Client Coordinator Ernest Packaging Solutions Job Search
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Job Description Essential Functions: Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations Keeps lines of communication open with Manager/Sales Personnel Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers Keep up to date information on customers Assist in maintaining assigned Sales Personnel's unshipped/unbilled report Qualifications: Five years call center/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry Familiarity with call center and customer service in industrial packaging distribution Working knowledge CRM management systems Thorough knowledge of outbound calling techniques and customer service measurements of success Demonstrated ability to communicate effectively both verbally and in writing Background with distribution methods, process improvement programs and procedures PI97079711

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