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Title : Customer Care Specialist Job Ad
link : Customer Care Specialist Job Ad

Customer Care Specialist Job Ad

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Job Description Job SummaryIn this business to business role, the Customer Care Specialist will processes orders, including proper pricing and rebate administration, and handles all inbound phone calls for North America SPB Sales Force and Buyers from retailers in multiple channels of distribution.Primary Duties and Responsibilities Model the Spectrum Brands eight Core Capabilities to achieve service excellence, meet and exceed organizational objectives and support fiscal responsibility Manage inbound customer calls from Customer Care 1-800 queue. Enter orders received by telephone, email, fax or EDI. Manage open orders using SAP reports, Excel spreadsheets and daily email communication with sales/brokers. Review orders daily and resolve issues to ensure timely shipment. Maintain daily record of tasks completed. Create or make changes to existing rebate agreements in SAP, ensure proper Finance Management approvals are in place and process billing history adjustments. Maintain key relationships with sales, brokers, customers, supply chain, Finance and the call center organization. Work closely with Inventory Managers and the distribution center regarding order shipments and inventory availability; Credit Analysts regarding credit holds and deduction resolution; Sales, Brokers and Business Analysts regarding pricing and rebate agreements. Retrieve monthly customer service level scores from Vendor websites and record data for monthly review; work with Customer Care Manager and Credit team to address/correct any shipping or compliance issues. Ensure goals are met on Customer Service Level; call availability, order entry error rate, and returns related to order entry errors.Working hours: 8 to 5Skills:Education and Experience ProfileAn equivalent combination of:-High School diploma (or equivalent) -2-3 years of experience in business to business customer environment or related skillsRequired Skills-Ability to excel in a fast-paced, dynamic work environment with excellent

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