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Title : Bilingual Customer Experience Agent Job Ad
link : Bilingual Customer Experience Agent Job Ad

Bilingual Customer Experience Agent Job Ad

Bilingual Customer Experience Agent Direct Energy Job Search
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Job Description Job DescriptionCompany Profile:Direct Energy generates electricity and produces natural gas, as well as selling commodities and servicing the energy needs of homes and businesses in 46 U.S. states plus the District of Columbia and 10 Canadian provinces. We also help our customers save on their energy bills through energy efficiency. Located in over 50 locations, our team of 6,000+ employees serve over 6 million residential and commercial customer relationships.Direct Energy is a subsidiary of Centrica plc (LSE:CNA), one of the world's leading integrated energy companies with over 20 million customers and 34,000 employees worldwide. We are committed to being the most recommended energy and services provider and leading the transition to a low carbon society.The Bilingual Customer Experience Agent is a key member of the Direct Energy Business (DEB) Customer Relations team, reporting directly to the Team Lead of Customer Relations. This position is responsible for delivering exceptional customer service to all US DEB customers through both inbound and outbound communications. This position will also be responsible for assisting with collection efforts on delinquent accounts, including delinquency letters, outbound phone calls, email communications, and any other collection efforts made on behalf of Direct Energy Business.RequirementsAssociate’s Degree or equivalent job experience Fluency in Spanish Excellent written and verbal communication skills 1 to 2 years of prior Customer Service, Billing and/or Collections is preferred Strong analytical abilities and problem solving skills Proficiency in Microsoft Office products including Word, Excel and Power Point Ability to analyze information, solve problems and make quick, fact-based decisions Ability to quickly gain proficiency in multiple systems which support service for Direct Energy customers ResponsibilitiesHandle all customer interactions via phone, e-mail, fax and regular mail in a professiona

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